Hanover Design & Build Ltd
(trading as Bespoke Builder),
in partnership with Complete Fit Outs UK
Last updated: 13 October 2025
1. Introduction
This Privacy Policy explains how Hanover Design & Build Ltd (company number 16448463), trading as Bespoke Builder, in partnership with Complete Fit Outs UK (“we”, “us”, “our”), collects, uses, and protects your personal data when you visit our website https://bespokebuilder.london.
We are the Data Controller for personal data collected through this website.
We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
Contact information: name, email address, phone number, company name, and postal address (when you contact us or submit a form).
Technical data: IP address, browser type, operating system, referring URLs, device identifiers.
Usage data: how you use our website, pages visited, and interactions.
Communications data: any messages, enquiries, or feedback you send us.
3. How We Collect Your Data
We collect personal data when you:
Complete a contact or enquiry form on our website.
Communicate with us by phone or email.
Use our website (automatically through cookies and analytics).
4. How We Use Your Data
We use your personal data to:
Respond to your enquiries or requests for quotations.
Provide and improve our services.
Manage and secure our website.
Comply with legal obligations.
Send you updates or marketing communications (only with your consent).
5. Legal Bases for Processing
We process your personal data under one or more of the following lawful bases:
Contractual necessity – to take steps at your request prior to entering into a contract or to fulfil a contract with you.
Legitimate interests – to operate and improve our business, communicate effectively, and ensure site security.
Legal obligation – to comply with applicable law.
Consent – when you agree to receive marketing or cookies.
6. Sharing Your Data
We may share personal data with:
Complete Fit Outs UK, our trusted partner, to deliver joint services or projects.
Service providers (e.g. IT hosting, analytics, or email providers) who process data on our behalf under contract.
Regulators or law enforcement if required by law.
We do not sell your personal data to third parties.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law.
When no longer needed, data will be securely deleted or anonymised.
8. Cookies
Our website uses cookies to:
Enable core functionality.
Improve performance and user experience.
Analyse website traffic via Google Analytics.
You can control or disable cookies via your browser settings or through any cookie consent banner on the site.
Please note that disabling some cookies may affect website functionality.
9. International Data Transfers
If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place (such as UK-approved Standard Contractual Clauses or adequacy decisions).
10. Your Data Protection Rights
You have the following rights under the UK GDPR:
Access – to request a copy of your personal data.
Rectification – to correct inaccurate or incomplete data.
Erasure – to request deletion of your data (“right to be forgotten”).
Restriction – to limit processing of your data.
Portability – to receive your data in a structured, machine-readable format.
Objection – to object to processing based on legitimate interests.
Withdraw consent – where processing is based on your consent.
To exercise your rights, contact us at info@bespokebuilder.london.
If you are not satisfied with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.
11. Security of Your Data
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.
While we strive to protect your data, no system is completely secure, and transmission of information over the internet is at your own risk.
12. Children’s Privacy
Our website and services are not intended for children under 16.
We do not knowingly collect data from minors.
If you believe we have done so, please contact us and we will delete such data promptly.
13. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website, with the revision date indicated above.
14. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Hanover Design & Build Ltd
Trading as Bespoke Builder, in partnership with Complete Fit Outs UK
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@bespokebuilder.london
Website: https://bespokebuilder.london